FIX: "MAPI was unable to load the information service Pstprx.dll" error message when you upgrade to Office XP (293058)
The information in this article applies to:
This article was previously published under Q293058 SYMPTOMS If you upgrade to Microsoft Office XP while you are using
Microsoft Outlook 2000 in Internet Mail Only (IMO) mode and you remove Office
XP, revert to Microsoft Office 2000, and upgrade again to Office XP, you may
receive the following error message when you start Outlook 2002:
Unable to open your default e-mail folders. The .DLL file
for the information service could not be found. MAPI was unable to load the
information service Pstprx.dll. Be sure the service is correctly installed and
configured. NOTE: The file name in the error message that you receive depends on
your type of upgrade. If you upgrade over Outlook 2000 in Corporate or
Workgroup (CW) mode, the filename is Pstprx.dll. If you upgrade over Outlook
2000 in IMO mode, the filename is Pstprx32.dll. CAUSE This problem can occur because Outlook 2002 upgraded the
profile once and set a registry key that specifies not to upgrade the profile
again. When you revert to Outlook 2000 IMO, choose to use the current profile,
and upgrade to Outlook 2002 again, that profile is skipped during the upgrade
process. RESOLUTION To resolve this problem, obtain the latest service pack for
Microsoft Office XP.
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
WORKAROUND To work around this behavior, use the following
methods. Method 1: Change ProfilesTo do this:
- Close Outlook 2002.
- Click Start, point to
Settings, and then click Control
Panel.
- Double-click Mail.
- Click Show Profiles.
- In the box that reads The following profiles are
setup on this computer, verify if there are two profiles listed. If
there are two profiles listed and Outlook is configured to use a profile named Microsoft Outlook Internet Settings, the profile may be damaged. Configure Outlook to use the second
profile. To do this:
- Click Always use this profile, and
then in the box below this selection, click on the second profile
listing.
- Click OK.
Method 2: Manually Create a Profile for Outlook 2002 To do this:
- Close Outlook 2002.
- Click Start, point to
Settings, and then click Control
Panel.
- Double-click Mail.
- Click Show Profiles, click
Add, name the profile, and then click
OK.
- Click Add a new e-mail account, and then
click Next.
- Click a type of account, and then click
Next.
- In the E-mail Accounts dialog box, enter
the necessary information, and then click Next.
- Click Finish.
- If the Always use this profile option is
selected, select the profile that you just created, and then click
OK.
NOTE: In some cases you may need to click the Prompt for
Profile option to correct this problem after you create a new
profile.
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
This problem was first corrected in Office XP Service
Pack 1.
Modification Type: | Minor | Last Reviewed: | 7/27/2006 |
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Keywords: | kbHotfixServer kbQFE kbuninstall kbUpgrade kbfix kbbug kberrmsg kbOfficeXPsp1Fix kbpending KB293058 |
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