Device Button May Not Start Still-Image Capture on Windows Me (291236)

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

If you use a still-imaging capture device (such as a USB camera or USB scanner) on a computer that is running Windows Millennium Edition (Me), the first time that you press the button on the device to capture the image (for example, the snapshot button), the still image capture window opens, and the image that is currently on the device is displayed and can be saved. However, when you press the capture (or snapshot) button subsequent times, the still image capture window may not open.

CAUSE

This problem can occur if the still-imaging method IStiDevice::Subscribe fails with an error code of RPC_S_CANNOT_SUPPORT (0x800706E4) when the method is called on Windows Me. This failure prevents the calling program from being notified of subsequent device events.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date       Time     Version     Size      File name   
   ------------------------------------------------------
   03/09/01   3:15pm   4.90.3002   220,944   Wiaservc.dll

MORE INFORMATION

For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes