SMS: Problems Updating Off-Line License Metering Logs on Windows 2000 Clients (290995)

The information in this article applies to:

Microsoft Systems Management Server 2.0
Microsoft Systems Management Server 2.0 SP1
Microsoft Systems Management Server 2.0 SP2
Microsoft Systems Management Server 2.0 SP3

This article was previously published under Q290995

SYMPTOMS

If you are running Microsoft Windows 2000 Professional, you may be unable to update the log files that are used by License Metering in off-line mode. Because of this, the amount of program usage that is reported is inaccurate.

CAUSE

By default, Windows 2000 Professional "ordinary users" have insufficient privileges to the <systemroot>\ms\sms\clicomp\licmtr\i386 folder that is used by License Metering as a repository for the off-line logs. Because of this, the log cannot be updated by the logged-on user.

WORKAROUND

Extend folder permissions to include "Write" permission for any account (or group of accounts) that log onto the workstation for the <systemroot>\MS\SMS\clicomp\licmtr\i386 folder.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

If you view the SMS License Metering client component log file (Liccli.log), you may see the following entry:

Off-line licensing log error: access to the log file has been denied.

Modification Type:	Major	Last Reviewed:	5/23/2003
Keywords:	kbBug kbnofix KB290995