XCCC: "Add/Remove Programs" Does Not List Exchange 2000 Conferencing Server SP1 (290875)

SYMPTOMS

After you install Exchange 2000 Conferencing Server Service Pack 1 (SP1), you may notice that there is no reference to the service pack in Add/Remove Programs in Control Panel. Although Add/Remove Programs does display Exchange 2000 Conferencing Server, Add/Remove Programs does not list a version number, which may be confusing to administrators who want to uninstall the service pack and leave Exchange 2000 Conferencing Server installed.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

WORKAROUND

To work around this issue, confirm whether or not a service pack or fix was applied. Check the version number of an executable file that is installed with Exchange 2000 Conferencing Server, for example, Xconfmgr.exe. The release version of this file is 4417.0; any version later than 4417.0 indicates that either a fix or a service pack has been applied.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.

MORE INFORMATION

There is no uninstall option available for Exchange 2000 Conferencing Server SP1. If you uninstall the service pack, you completely remove Exchange 2000 Conferencing Server from the server.

To restore your server to Exchange 2000 Conferencing Server without SP1:

Remove Exchange 2000 Conferencing Server in Add/Remove Programs in Control Panel.
Log on to the conference calendar mailbox as an administrator.
Remove all of the meetings that were created by Exchange 2000 Conferencing Server SP1.
Install Exchange 2000 Conferencing Server again.

For more information about this procedure, see your Exchange 2000 Conferencing Server Concepts and Planning guide and other Exchange 2000 Conferencing Server documentation.