OL2000: (IMO) Invalid Page Fault in module PSTPRX32.DLL (290782)

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When attempting to open Outlook 2000 you receive the following error message:

Outlook caused an Invalid Page Fault in module PSTPRX32.DLL

CAUSE

This problem may be caused by any of the following:

You have uninstalled Outlook Express.
Your installation of Outlook Express is damaged.
You are connecting to a damaged mailbox on an IMAP server.

Outlook (IMO) shares files with Outlook Express.

RESOLUTION

To resolve this problem unistall and reinstall Outlook Express. If you are using a mailbox on an IMAP server and reinstalling Outlook Express does not resolve the problem, contact your server administrator and have them create a new mailbox for you.

MORE INFORMATION

For additional information about unistalling and reinstalling Outlook Express, click the following article numbers to view the articles in the Microsoft Knowledge Base:

263837 OLEXP: How to Manually Uninstall and Reinstall OLEXP in Win2000