STOP 0xA Error Message When Closing a Toshiba Portege 7020CT Portable Computer (290306)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Professional SP1
This article was previously published under Q290306

SYMPTOMS

When you close the lid on a Toshiba Portege 7020CT portable computer that is running Microsoft Windows 2000 and that is going into Standby mode, you may receive a STOP 0x0000000A "blue-screen" error message similar to this:
Bugcheck code 0000000A Arguments fa5c1000 0000000d 00000001 800679a6
The stop code parameters vary.

CAUSE

An error code path is not clearing the ExpectingInterrupt flag before returning from AtapiInterrupt.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Microsoft Windows 2000.

This problem was first corrected in Windows 2000 Service Pack 2.
Modification Type:MajorLast Reviewed:11/19/2003
Keywords:kbbug kbfix kbWin2000PreSP2Fix KB290306
©2003 Microsoft Corporation. All rights reserved.