"Cannot connect to the FTP server" error message when you access an FTP site in Office (290228)
The information in this article applies to:
- Microsoft Office Access 2003
- Microsoft Access 2002
- Microsoft Office Excel 2003
- Microsoft Excel 2002
- Microsoft Office PowerPoint 2003
- Microsoft PowerPoint 2002
- Microsoft Office Word 2003
- Microsoft Word 2002
This article was previously published under Q290228
For a Microsoft Office 97 version of this article, see 161437.
SYMPTOMS In a Microsoft Office program, when you click Open on the File menu, select a File Transfer Protocol (FTP) site, and then click Open, you may receive error messages that are similar to the following:
Cannot connect to the FTP server on the computer named
'ftp.microsoft.com'. The folder 'ftp://ftp.microsoft.com/' isn't
accessible. The folder may be located in an unavailable location, protected
with a password, or the filename contains a / or \. CAUSE This problem may occur if your computer is connected to the
Internet by a proxy server, and the FTP proxy settings in Microsoft Internet
Explorer are not correct. RESOLUTION To prevent this problem, correct the FTP
proxy settings. To do this, follow these steps:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Internet Options.
- Click the Connections tab.
- Click LAN Settings.
- Click Advanced.
- Under Servers, click to clear the Use the same proxy server for all
protocols check box.
- In the FTP box, type the Uniform Resource Locator (URL) for your FTP gateway
server. The following example illustrates the syntax to use:
- Click to clear the Port check box to the right of the FTP box.
- Click OK, click OK again, and then close the Local Area Network (LAN) Settings dialog box.
- Click OK to close the Internet Properties dialog box.
You can now connect to an FTP site in the Open dialog box of the programs listed in the "Applies to" section. If you still cannot connect to an FTP site, ask your network
administrator whether you are referring to the correct FTP gateway
server. To verify the FTP server name, follow these steps:
- On the File menu, click Open.
- Click Add/Modify FTP Locations in the Look in box.
- Click the name of the FTP server to which you want to
connect, and then click Remove. After you remove the location, type the FTP server name in the Name of FTP Site box, and then click OK.
Note You may have to quit and restart the program before you connect
to an external FTP site.
Modification Type: | Major | Last Reviewed: | 3/23/2006 |
---|
Keywords: | kbnetwork kbopenfile kberrmsg kbprb KB290228 kbAudEndUser |
---|
|