You receive an "Operation failed" error message during the synchronization process in Outlook (290037)


The information in this article applies to:

  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002
This article was previously published under Q290037

SYMPTOMS

When you try to run a synchronization to work offline, the following error message appears:
Operation failed.
You may receive several error messages telling you that Microsoft Outlook cannot synchronize. If you click Ignore for each message, eventually an error message states that the operation has failed and Outlook will shut down.

CAUSE

This problem occurs when data in the Inbox, Deleted Items, and Sent Items folders exceeds the permissible amount set by your mail administrator.

WORKAROUND

To work around this probelm, clean out the Outlook folders to reduce their size, and then press F9 to synchronize again.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/1/2004
Keywords:kbStore kbACL kbprb kbnofix KB290037
©2004 Microsoft Corporation. All rights reserved.