OL98: Organization Forms Library Forms Open Slowly on WAN Links (288920)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q288920

SYMPTOMS

When you open a large form from the Organization Forms Library across a WAN (Wide Area Network), you may experience a significant delay before the form is opens.

CAUSE

This behavior can occur because a large amount of information is transmitted from the client back to the server when you open a form. This transfer occurs even if the form is loaded into the client's local form cache. If both the client and the server are connected through a WAN, this can introduce a significant delay when forms are opened.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office 97 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:
   Date      Time    Version      Size     File name     Platform
   --------------------------------------------------------------
   21-Apr-2001 18:31 8.5.7027.0    128,000 Msoutl85.olb  i386
   22-Apr-2001 14:12 8.5.8721.0  6,638,352 Outllib.dll   i386

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbHotfixServer kbQFE kbprb kbQFE KB288920
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