How to clear the Open Other Users Folder Most Recently Used List (288570)


The information in this article applies to:

  • Microsoft Outlook 98 8.5
  • Microsoft Outlook 97 8.0
  • Microsoft Outlook 97 8.01
  • Microsoft Outlook 97 8.02
  • Microsoft Outlook 97 8.03
  • Microsoft Outlook 97 8.04
  • Microsoft Outlook 97 SR-1 Enterprise Update
  • Microsoft Exchange Server 4.0
  • Microsoft Exchange Server 5.0
  • Microsoft Exchange Server 5.5
  • Microsoft Exchange 2000 Server
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Office Outlook 2003
This article was previously published under Q288570
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SUMMARY

This article describes the Outlook Most Recently Used (MRU) list and how to clear it.

MORE INFORMATION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

The MRU list opens other users' folders. Any time that you open a folder that someone else owns (Inbox, Calendar, Contacts, and so on), Outlook stores that folder in a list so that you can gain access to the folder more quickly the next time that you open the folder. To open another user's folder:
  1. On the File menu, point to Open, and then click Other User's Folder.
  2. In the Name box, type the name of the person who granted you sharing or delegate access permission, or click Name to select a name from a list.
  3. In the Folder box, click the folder that you want to open.
The MRU list is saved in the registry. You may want to clear the MRU list (if someone in the list is no longer with your company, for example).

To clear the MRU list, follow these steps.

Note To clear the Open Other Users Folder MRU in Outlook 2003, follow these steps, but look for the binary value 101f0390.
  1. Quit Outlook.
  2. On the Start menu, click Run.
  3. In the Run dialog box, type regedit, and then click OK.
  4. Locate the appropriate registry key for your version of Microsoft Windows.

    Microsoft Windows NT, Microsoft Windows 2000, or Microsoft Windows XP:

    HKEY_CURRENT_USER\Software\Microsoft\WIndowsNT\CurrentVersion\Windows Messaging Subsystem\Profiles\user_profile\ 0a0d020000000000c000000000000046\101e0384

    NOTE: The above registry key is one path; it has been wrapped for readability.

    Microsoft Windows 95:

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Windows Messaging Subsystem\Profiles\user_profile\ 0a0d020000000000c000000000000046\101e0384

    NOTE: The above registry key is one path; it has been wrapped for readability.

    Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me):

    \HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging SubSystem\Profiles\user_profile\0a0d020000000000c000000000000046\101e0384

    NOTE: The above registry key is one path; it has been wrapped for readability.

  5. Click the 101e0384 key in the right pane of Registry Editor.
  6. On the Registry menu, click Export Registry File.
  7. Save this file in the My Documents folder, and name the file MRURegKey.
  8. After you export the file, right-click the 101e0384 key, and then click Delete.
  9. Quit Registry Editor.
  10. Start Outlook. The MRU list should be cleared.
NOTE: In Windows 2000, the binary value found was 101e0390 instead of 101e0384.
Modification Type:MinorLast Reviewed:8/18/2005
Keywords:kbhowto KB288570
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