OL2001: You Cannot Mount External FireWire Drives While You Run Outlook (288467)


The information in this article applies to:

  • Microsoft Outlook 2001 for Mac
This article was previously published under Q288467

SYMPTOMS

When you try to use a FireWire drive while Outlook 2001 for Mac is open, the FireWire device may not appear on your desktop.

CAUSE

This behavior occurs because the FireWire device firmware may be out of date.

RESOLUTION

To resolve this behavior, obtain and install the most recent firmware and drivers for the FireWire device. To do this, contact the hardware vendor for the device and update your device firmware. In addition, verify that the most recent software drivers that match the firmware are installed.

MORE INFORMATION

The process of making a device available for use by the operating system is known as mounting. As defined in the IEEE-1394 standard, FireWire drives are designed to mount once they are plugged into your Apple Macintosh computer.
Modification Type:MajorLast Reviewed:2/27/2002
Keywords:kbprb KB288467
©2002 Microsoft Corporation. All rights reserved.