OL2002: Error Message "Error Obtaining Print Settings..." (287581)
The information in this article applies to:
This article was previously published under Q287581 SYMPTOMS When you try to print or change your print-style setting in
Outlook, you may receive one of the following error messages:
Error obtaining print settings. Your print settings have
been reset to default. -or- Cannot print
unless an item is selected. Select an item, and then try to print again.
CAUSE This behavior occurs because you may have a corrupted or
missing Outlprnt file. WORKAROUNDHow to Rebuild Your Outlprnt File Outlook stores its print settings in the Outlprnt file. If this
file has become corrupted or is missing, you may not be able to print or change
print settings in Outlook. To correct this situation, first restart Outlook. If
the error persists, rebuild your Outlprnt file. To do this:
- Click Start, point to Search, and then click for Files or Folders.
- In Search for files or folders named, type
Outlprnt, and then click Search Now.
- Right-click the Outlprnt file, and then click Rename.
- Type a new name for the Outlprnt file, (such as
Outlprnt.old), and then close Find.
- Restart Outlook, and then make any change to the print
styles.
This rebuilds the Outlprnt file.
| Modification Type: | Minor | Last Reviewed: | 11/26/2002 |
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| Keywords: | kberrmsg kbprb KB287581 |
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