The hyperlinks do not work in a merged HTML e-mail message in Word 2002 (287004)
The information in this article applies to:
This article was previously published under Q287004 SYMPTOMS When you merge a Web page to e-mail in Microsoft Word 2002
by using the HTML mail format, hyperlinks in the e-mail message do not work.
RESOLUTIONTo resolve this problem, obtain the latest
service pack for Microsoft Office XP. For additional information, click the
following article number to view the article in the Microsoft Knowledge Base: 307841 OFFXP: How to Obtain the Latest Office XP Service Pack
To
resolve this problem, obtain the Word 2002 Update: April 25, 2002. For
additional information, click the following article number to view the article
in the Microsoft Knowledge Base: 320441 WD2002: Overview of Word 2002 Update: April 25, 2002 WORKAROUND To merge a Web page to e-mail with all the Web content
intact, save the file as a Web Archive (*.mht, *.mhtml) file, and then select Attachment for the mail format. To save a file as a Web Archive in
Word 2002, follow these steps:
- On the File menu, click Save As.
- In the Save as type box, select
Web Archive (*.mht, *.mhtml).
- Specify a file name and location for the file, and then
click Save.
After you save the file as a Web Archive, merge the file to
e-mail as an attachment. To do this, follow these steps:
- On the Tools menu, point to Letters and Mailings, and then click Mail Merge Wizard.
- Follow the steps in the Mail Merge Wizard to merge to e-mail.
- In the Complete the merge page in the Mail Merge Wizard, click Electronic Mail.
- In the Mail format box, select Attachment and then click OK.
NOTE: The message recipients must open or download the attached file
from the e-mail message; the Web page does not become the message body.
However, the recipients can open the file in a Web browser, such as Microsoft
Internet Explorer, and can use any hyperlinks in the Web page. STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
This problem was first corrected in Microsoft
Office XP Service Pack 2 (SP-2).
This problem was
first corrected in the Word 2002 Update: April 25,
2002.
Modification Type: | Minor | Last Reviewed: | 7/27/2006 |
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Keywords: | kbbug kbfix kbmerge kbOfficeXPsp2fix KB287004 |
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