OAER: Error Message When You Click Above a Table at the Bottom of a Page (286858)


The information in this article applies to:

  • Microsoft Office XP Application Error Report
  • Microsoft Word 2002
This article was previously published under Q286858

Thank You for Your Help!

Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid experiencing this problem again in the future.

ERROR SIGNATURE

This article describes a problem where Microsoft Word 2002 unexpectedly quits (crashes) with the following error signature: 
   App Name      App Version      Module Name      Module Version    Offset
   --------------------------------------------------------------------------
   Winword.exe   10.0.2627.0      Winword.exe      10.0.2627.0       0003e861

SYMPTOMS

In Microsoft Word, when you drag an inserted table to a position at the bottom of the document page, and then click above the table, you may receive the following error message:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature similar to the error listed at the beginning of this article.

CAUSE

This behavior can occur if you do the following:
  1. Insert a table into the document.
  2. Turn on change tracking (on the Tools menu, click Track Changes).
  3. Drag the inserted table to a position at the bottom of the page.

WORKAROUND

To work around this issue, turn on Track Changes before you insert the table into the document. To do this, click Track Changes on the Tools menu.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to attempt to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the following articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

289508 HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly



Modification Type:MinorLast Reviewed:10/10/2006
Keywords:kbbug kbdta kbgrpMOSE kbInvalidPageFault kbOfficeWatson kbpending kbProd2Web KB286858
©2004 Microsoft Corporation. All rights reserved.