WD2002: Office Speech Training Video Not Displayed on Windows 98 (286854)


The information in this article applies to:

  • Microsoft Word 2002, when used with:
    • the operating system: Microsoft Windows 98
This article was previously published under Q286854

SYMPTOMS

After you install and configure speech recognition, the Office Speech Training Video starts, but no video is displayed. A blue background appears in the Internet Explorer window and the sound portion of the video is heard.

CAUSE

This behavior occurs when you are using Microsoft Windows 98 with Word 2002. The Office Speech Training Video requires a newer version of Shockwave Flash than is available in Windows 98.

RESOLUTION

To resolve this problem, update Shockwave Flash Player to the latest version. To do this, click the following link to visit the Shockwave Web site and then follow the instructions to download and install the latest version of Flash Player.

http://www.shockwave.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

To replay the Office Speech Training Video after you update the to the latest version of Flash Player, follow these steps:
  1. On the Start menu, point to Find, and then click Files or Folders.
  2. On the Name & Location tab, in the Named box, type Video.mht.
  3. In the Look in list, select My Computer. Click to select the Include subfolders check box, and then click Find Now.
  4. In the Name list, double-click Video.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:10/30/2003
Keywords:kbnofix kbprb KB286854
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