XFOR: Event ID 5017 Occurs When You Start the GWROUTER Service (286281)

SYMPTOMS

When you start the Microsoft Exchange Router for Novell GroupWise (GWROUTER) service, the service attempts to start, and you may receive the following error message:

Event ID: 5017
Source: MSExchangeGWRtr
Type: Error
Error occurred when logging on NetWare server.
The system error code is 5
Access is denied.

The following event is reported in the application event log:

Event ID: 6016
Source: MSExchangeGWRtr
Type: Information
The Microsoft Exchange Router for Novell GroupWise has stopped.

CAUSE

This issue can occur if you set an incorrect password for the NetWare account in the Microsoft Exchange Connector for Novell GroupWise properties in the Exchange Administrator program or the Exchange System Manager. This issue may also occur if the password for the NetWare account has been changed, but it has not been updated in the connector properties.

The NetWare account is used to connect to the API gateway on the NetWare server that is hosting GroupWise. This account must have Read and Write permissions to the API_IN, API_OUT, ATT_IN, and ATT_OUT directories.

RESOLUTION

To resolve this issue, configure the NetWare Account option so that it includes the password of the account:

For Exchange 2000

Open the properties of the Microsoft Exchange Connector for Novell GroupWise.
Click the General tab, and then click the Modify button under the GroupWise connection parameter.
Enter the NetWare account and the password that is used to access the GroupWise API.

For Exchange Server 5.5

Open the properties of the Microsoft Exchange Connector for Novell GroupWise.
Click the Options, and then enter the NetWare account and the password that is used to access the GroupWise API.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

264108 XFOR: Event ID 5017 When Starting the GWROUTER on Exchange 2000 with GSNW