Fax Service Missing After Upgrade from Windows NT Workstation 4.0 to Windows 2000 Professional (285046)

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Service Control (sc.exe) is a command-line utility that allows you to query, start, stop, install, and remove services locally or remotely. Follow these steps to install the Fax Service:

1. Install the resource kit, and then locate the Sc.exe file.
2. Start Command Prompt, and then type the following and press ENTER:
   
   sc create fax binpath= c:\winnt\system32\faxsvc.exe Displayname= "Fax Service"
   
   Note: If the \Winnt\System32 directory is installed to a different partition or drive letter, substitute that drive letter for c:.
3. Right-click My Computer, and then click Manage.
4. Click Services and Applications, click Services, and then double-click Fax Service.
5. Click Log On, and click to select the Allow service to interact with desktop check box.
6. Click OK, right-click Fax Service, and click Start.

After you finish the upgrade, you may notice that the following Fax Service files are present on the computer:

Date	Time	Size	File
12/07/1999	07:00a	31,504	fax.cpl
03/07/2000	09:05a	10,131	FAXAD.HLP
12/07/1999	07:00a	92,944	faxadmin.dll
12/07/1999	07:00a	80,144	faxcom.dll
12/07/1999	07:00a	1,361	faxcount.h
12/07/1999	07:00a	158,992	faxcover.exe
12/07/1999	07:00a	15,120	faxdrv.dll
12/07/1999	07:00a	19,728	faxevent.dll
12/07/1999	07:00a	17,168	faxext32.dll
12/07/1999	07:00a	14,608	faxmapi.dll
12/07/1999	07:00a	77,584	faxocm.dll
12/07/1999	07:00a	6,416	faxperf.dll
12/07/1999	07:00a	1,505	faxperf.ini
12/07/1999	07:00a	47,376	faxqueue.exe
12/07/1999	07:00a	17,168	faxroute.dll
12/07/1999	07:00a	9,488	faxsend.exe
12/07/1999	07:00a	50,688	faxserv.msc
12/07/1999	07:00a	8,464	faxshell.dll
12/07/1999	07:00a	96,528	faxsvc.exe
12/07/1999	07:00a	185,616	faxt30.dll
12/07/1999	07:00a	59,664	faxtiff.dll
12/07/1999	07:00a	137,488	faxui.dll
12/07/1999	07:00a	27,920	faxxp32.dll

The registry entries for the Fax Service are found at HKEY_Local_Machine\Software\Microsoft\Fax and HKEY_Current_User\Software\Microsoft\Fax.

This situation is different from the common mistake of installing the service but not enabling it. When there is no fax device present, the Fax Service is not enabled and the Fax tool does not appear in the Control Panel. In the case of a Windows 2000 installation, the service itself, which is installed by default, is missing.