Picture It! Publishing 2001: Cannot Open Picture File (283896)

The information in this article applies to:

Microsoft Greetings 2001
Microsoft Greetings 2002 1.0
Microsoft Picture It! Photo 2001
Microsoft Picture It! Photo 2002 1.0
Microsoft Picture It! Photo Premium 2001
Microsoft Picture It! Photo Premium 2002, version 1.0
Microsoft Picture It! Publishing 2001 Silver
Microsoft Picture It! Publishing 2001 Gold
Microsoft Picture It! Publishing 2002, Gold, version 1.0
Microsoft Picture It! Publishing 2001 Platinum
Microsoft Picture It! Publishing Platinum 2002 1.0
Microsoft Picture It! Express 2002 1.0

This article was previously published under Q283896

SYMPTOMS

When you attempt to open a picture in one of the programs listed at the beginning of this article, the program may quit unexpectedly.

-or-

You may receive the following error message:

Pip caused an error in kernel32.dll.

CAUSE

This behavior can occur if the Kodak DC265 digital camera software is installed on your computer, and the Camera Mounter options are turned on.

RESOLUTION

To work around this issue:

Uninstall the Kodak software.
Reinstall the Kodak software.NOTE: When you reinstall the Kodak software, click to clear the Camera Mounter check box during the installation.

The following check boxes should be selected during the installation:
- Camera Properties
- Digital Access

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Minor	Last Reviewed:	12/28/2004
Keywords:	kbenv kbprb KB283896