Pictures Are Not Displayed on Web Sites in Internet Explorer (283807)
The information in this article applies to:
- Microsoft Internet Explorer version 6 for Windows XP
- Microsoft Internet Explorer version 6 for Windows 2000
- Microsoft Internet Explorer version 6 for Windows 98
- Microsoft Internet Explorer version 6 for Windows 98 Second Edition
- Microsoft Internet Explorer version 6 for Windows Millennium Edition
- Microsoft Internet Explorer version 6 for Windows NT 4.0
- Microsoft Internet Explorer 5.0 for Windows 95
- Microsoft Internet Explorer 5.0 for Windows 98 Second Edition
- Microsoft Internet Explorer 5.0 for Windows 98
- Microsoft Internet Explorer 5.0 for Windows NT 4.0
- Microsoft Internet Explorer 5.01 for Windows 2000
- Microsoft Internet Explorer 5.01 for Windows 95
- Microsoft Internet Explorer 5.01 for Windows 98
- Microsoft Internet Explorer 5.01 for Windows 98 Second Edition
- Microsoft Internet Explorer 5.01 for Windows NT 4.0
- Microsoft Internet Explorer 5.5 for Windows 2000
- Microsoft Internet Explorer 5.5 for Windows 95
- Microsoft Internet Explorer 5.5 for Windows 98
- Microsoft Internet Explorer 5.5 for Windows 98 Second Edition
- Microsoft Internet Explorer 5.5 for Windows Millennium Edition
- Microsoft Internet Explorer 5.5 for Windows NT 4.0
This article was previously published under Q283807 SYMPTOMSWhen you open a Web page, one or more pictures (graphics or
images) may not be displayed. Instead, a red X, or a placeholder, may appear in
place of the images. CAUSE This behavior can occur if one of the following conditions
is true:
- The Web page includes an image type that is not supported
by Internet Explorer.
- The Show Pictures check box is not selected on the Advanced tab of
the Internet Options dialog box, or the Toggle Images.exe Web
accessory was used to disable images in Internet Explorer.
- The image is displayed based on a script, ActiveX control,
cookie, Java applet, or HTTP referral information, and your computer or network
is configured to block one or more of these features. For example, you may have
Internet Explorer or Symantec Corporation's Norton Internet Security (NIS) or
Norton Personal Firewall (NPF) 2002 configured to block one or more of these
features.
- Internet Explorer cannot determine the character set (also
called code page or encoding) that is used by the Web page, or a file or
registry key required to display the Web page with the appropriate character
set may be missing or damaged. By default, Internet Explorer uses the character
set that is specified in the HTTP content type that is returned by the server,
the character set specified by the meta element in the Web page document, or
your Encoding preference if no HTTP content type is returned by the server and
no meta element is specified in the Web page document.
RESOLUTION To troubleshoot this issue, follow these steps. After each
step, check to see if the issue is resolved. If the issue still occurs,
continue troubleshooting with the next step:
- Right-click the red X or placeholder for the image, and
then click Properties. Verify that the image type is supported
by Internet Explorer by examining the Type or Address
(URL) values in the Properties dialog box. For
example, a Graphics Interchange Format (GIF) file will list GIF
Image for Type and the Address (URL)
ends with .gif. Internet Explorer displays images with an .art, .wmf, .emf,
.png, .mov, .xbm, .avi, .mpg, .gif, .jpg, .mpeg, and .bmp
extensions.
- Start Internet Explorer.
- If you have the Toggle Images.exe Web accessory installed,
click the Toggle Images.exe link on the Links
toolbar to turn on images.
Note If the Links toolbar is not visible, right-click a blank area of
the toolbar and verify that there is a check next to Links. If
the Toggle Images.exe link is not visible on the Links toolbar, click the arrow
with two angle brackets on the far right-side of the Links toolbar. - Verify that Show Pictures has not been turned off in Internet Explorer:
- On the Tools menu, click Internet Options.
- Click the Advanced tab, and then verify that the Show Pictures check box is selected under Multimedia.
- Click OK.
- Make sure scripting, ActiveX controls, cookies, and Java
applets are enabled in Internet Explorer. To do so, follow these steps:
- On the Tools menu, click
Internet Options.
- Click the Security tab, and then click
Default Level (if it is available) for the zone which contains
the Web page (for example, Internet).
- If you are using Internet Explorer 6, click the
Privacy tab, and then click Default (if it is
available).
- If you are using a third-party Internet security, firewall,
or cookie blocking program, contact the manufacturer of the program for
information about how to enable scripting, ActiveX controls, cookies, Java
applets, advertisements, and HTTP referral information. For example, if you
have Norton Internet Security (NIS) or Norton Personal Firewall (NPF)
installed, see the following Symantec Corporation Web sites for additional
information about the various settings in these products that might cause this
behavior:
If you access the Internet through a local area network
(LAN), contact the administrator of your LAN to verify that scripting, ActiveX
controls, cookies, Java applets, advertisements, and HTTP referral information
are not blocked by a firewall or other security features on the
network.
- Start Internet Explorer.
- On the View menu, point to
Encoding. If a check does not appear next to
Auto-Select, click Auto-Select.
- On the View menu, point to
Encoding, and then click the appropriate language for the Web
page that you are trying to view. For example, if the Web page is in English
(United States), click Western European (ISO) or
Western European (Windows). If the required language is not
available on the View menu, follow these steps to add it:
- On the Tools menu, click
Internet Options.
- Click Languages, and then click
Add.
- Click the appropriate language, and then click
OK.
- If the problem is not resolved, a file or registry key
required to display the Web page with the appropriate character set may be
missing or damaged. To resolve this problem, restore Windows from a complete
system backup or reinstall (or repair) Windows. If you are running Microsoft
Windows Millennium Edition or Microsoft Windows XP, you may be able to resolve
this issue without restoring or reinstalling Windows by using the System
Restore utility to return your computer to a previous working state,
For additional information
about how to use System Restore in Windows Millennium Edition, click the
following article number to view the article in the Microsoft Knowledge Base:
267951
Description of the System Restore Utility in Windows Millennium Edition
For additional information
about how to use System Restore in Windows XP, click the following article
number to view the article in the Microsoft Knowledge Base: 306084
HOW TO: Restore the Operating System to a Previous State in Windows XP
Note that in some cases you may also be able to
resolve this problem by manually editing the registry. For example, if the28591 String value is missing from the following registry key, a Web
page that is encoded for the Western European (ISO) code page might not display
any images: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\CodePage The value for this registry key should be set to the name of the
appropriate code page file in your Windows\System or Windows\System32 folder.
For the Western European (ISO) code page, this value should be either
Cp_28591.nls (Windows 98, Windows Millennium Edition) or C_28591.NLS (Windows
NT 4.0, Windows 2000, Windows XP). For additional information about the
character sets that are supported by Internet Explorer, visit the following
Microsoft Web site:
Modification Type: | Minor | Last Reviewed: | 9/14/2006 |
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Keywords: | kbdisplay kbenv kbprb KB283807 |
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