"No Sounds" Sound Scheme May Cause STOP 0x50 Error Message (281968)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Server 4.0 SP4
  • Microsoft Windows NT Server 4.0 SP5
  • Microsoft Windows NT Server 4.0 SP6
  • Microsoft Windows NT Server 4.0 SP6a
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Workstation 4.0 SP4
  • Microsoft Windows NT Workstation 4.0 SP5
  • Microsoft Windows NT Workstation 4.0 SP6
  • Microsoft Windows NT Workstation 4.0 SP6a
This article was previously published under Q281968

SYMPTOMS

After you set the sound scheme to "No Sounds," the system may search for the "Close.wav" file on Application Close Events. If you have any network shares mapped as a local system drive or have a network share path in the system "PATH," and you are running programs or open windows from these network shares, on system shut down, the system closes these open programs or windows. When the system searches for the "Close.wav" file on a network share when you shut down your computer, you may receive a STOP 0x50 error message.

CAUSE

This problem can occur because when you set the sound scheme to "No Sounds," the system does not handle this setting correctly. When the system searches for the Close.wav file on network shares when you shut down your computer, a code bug in the Mup.sys file can cause a STOP 0x50 error messag.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date        Time         Size      File name   Platform
   -------------------------------------------------------
   03/05/2001  02:06 PM     80,656    Mup.sys     Intel

WORKAROUND

To work around this problem, place a fake Close.wav file in your %systemroot% folder to prevent the system from searching for the Close.wav file on a network share.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kbfix kbsound KB281968
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