Random General Protection Faults with Comet Cursor Version 1.5 Installed (281849)


The information in this article applies to:

  • Microsoft Internet Explorer version 6 for Windows 2000
  • Microsoft Internet Explorer version 6 for Windows 98
  • Microsoft Internet Explorer version 6 for Windows 98 Second Edition
  • Microsoft Internet Explorer version 6 for Windows Millennium Edition
  • Microsoft Internet Explorer version 6 for Windows NT 4.0
  • Microsoft Internet Explorer 5.5 for Windows NT 4.0 SP 1
  • Microsoft Internet Explorer 5.01 for Windows NT 4.0 SP 1
  • Microsoft Internet Explorer 5.0 for Windows NT 4.0
  • Microsoft Internet Explorer 5.5 for Windows Millennium Edition SP 1
  • Microsoft Internet Explorer 5.5 for Windows 98 Second Edition SP 1
  • Microsoft Internet Explorer 5.01 for Windows 98 Second Edition SP 1
  • Microsoft Internet Explorer 5.5 for Windows 98 SP 1
  • Microsoft Internet Explorer 5.01 for Windows 98 SP 1
  • Microsoft Internet Explorer 5.0 for Windows 98
  • Microsoft Internet Explorer 5.5 for Windows 95 SP 1
  • Microsoft Internet Explorer 5.01 for Windows 95 SP 1
  • Microsoft Internet Explorer 5.0 for Windows 95
  • Microsoft Internet Explorer 5.5 for Windows 2000 SP 1
  • Microsoft Internet Explorer 5.01 for Windows 2000 SP 1
This article was previously published under Q281849

SYMPTOMS

When you use Internet Explorer, you may randomly receive the following error message:
Iexplore has caused a General Protection Fault in Shlwapi.dll
When you use Internet Explorer with the Internet Explorer Error Reporting tool installed, you may randomly receive the following error message:
Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
When you click To see what data this error report contains, click here and view the contents of the data error report, you might see an error signature that is similar to: 
szAppName      szAppVer         szModName      szModVer         offset  
iexplore.exe  5.51.3020.2100   shlwapi.dll   5.50.4522.1800    00001a1a

CAUSE

This behavior can occur if you have Comet Cursor version 1.5 installed on your computer. To determine if Comet Cursor has installed, please refer to the "More Information" section in this article.

RESOLUTION

To work around this issue, upgrade to Comet Cursor version 2.0.

MORE INFORMATION

NOTE:If this article does not describe the invalid page fault error message that you are receiving, view the following Microsoft Web site to view more articles that describe invalid page fault error messages in Internet Explorer:

Click here to view a list of invalid page fault articles

To Determine If Comet Cursor Is Installed

If one or more of the following conditions are true, Comet Cursor is installed on your computer:
  • There is an arrow-like icon on the desktop entitled Comet Cursor.
  • Click Start, point to Settings, click Control Panel, double-click Add/Remove Programs and look for a "Comet-Comet Cursor" entry.
  • There is an arrow-like icon in the taskbar in the vicinity of the clock.
  • Press CTRL+ALT+DELETE to see if Comet is in the close program dialogue.
For information about how to upgrade your version of Comet Cursor, contact Comet Systems, or visit the Comet Systems Web site:

http://cometcursor.cometsystems.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For additional information about the Internet Explorer Error Reporting tool, click the article number below to view the article in the Microsoft Knowledge Base:

276550 Description and Availability of Internet Explorer Error Reporting Tool

Modification Type:MajorLast Reviewed:8/28/2006
Keywords:kb3rdparty kberrmsg kbprb KB281849
©2004 Microsoft Corporation. All rights reserved.