Setup Problems During Floppy Disk Installation If OEM HAL Option Is Used (281647)

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Datacenter Server

This article was previously published under Q281647

SYMPTOMS

When you are installing Windows 2000 by using boot floppy disks, the Setup process does not properly allow for switching floppy disks if you are using a custom hardware abstraction layer (HAL). This problem can occur if you press F5 during the Setup process to load "Other" HAL from floppy disk. When you are using the boot floppy disk method, the following error message is displayed:

File ntkrnlmp.exe could not be loaded.
The error code is 14

Setup cannot continue. Press any key to exit.

This problem does not occur if you are installing from a CD-ROM.

CAUSE

This issue is caused by a code problem in the Setupldr.bin file.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time    Size      File name
   --------------------------------------------
   2/1/2001    04:54p   229,792   Setupldr.bin

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

To apply the hotfix, replace the Setupldr.bin file on Setup disk 1 with the hotfixed version of the file.

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbfix kbsetup kbWin2000PreSP3Fix kbWin2000sp3fix KB281647