OL2002: You Receive the Network Password Prompt When You Open a Contact's Birthday or Anniversary (281044)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q281044

SYMPTOMS

If you open a contact, and then double-click the contact's birthday (or anniversary) in a Microsoft Exchange Server 5.5 mailbox, you receive a prompt for your network password.

CAUSE

This problem occurs when you create the contact in a Microsoft Exchange 2000 Server mailbox, copy the contact to a network share (for example, \\myserver\public), and then copy the contact to the Contacts folder on your Exchange 5.5 Server mailbox.

WORKAROUND

To work around this problem, switch to the Details tab in the contact to view the birthday or anniversary date.

Use the following steps to force Outlook to create a new birthday or anniversary Calendar item in your Exchange 5.5 mailbox:
  1. In an open contact, click the Details tab.
  2. Click the drop-down arrow to the right of either the Birthday or the Anniversary field.
  3. In the Date Picker, re-select the same birthday or anniversary date.
  4. Click Save and Close.
When you re-open the item, Outlook has created a new, working link that points to a locally stored birthday or anniversary Calendar item.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

If you type the network credentials for the Microsoft Exchange 2002 account when you receive the prompt, you may receive the following error message:
The information store could not be opened.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbbug KB281044
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