COM+ and DCOM Errors When Remapping Citrix Drive (280719)
The information in this article applies to:
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Server
This article was previously published under Q280719 SYMPTOMSWhen you complete a drive remapping during a Citrix
MetaFrame 1.8 installation on a Microsoft Windows 2000 Terminal Server
computer, you may find the following event logged in the System Event log: Event: 10010
Source: DCOM
Description:
The server {02D4B3F1-FD88-11D1-960D-00805FC79235} did not register with DCOM within the required timeout. You may also find the following event in the Application Event
log: Event: 4097
Source: COM+
Description:
The run-time environment has detected an inconsistency in its internal state. Please contact Microsoft Product Support Services to report this error. Error in .\crmrecoveryclerkobj.cpp(1149), hr = 80070003: GetVolumeInformation. Additionally, you may not be able to administer COM+ on that
computer. You may also be unable to start any COM+ applications. When you try
to start a COM+ application, you may receive the following error
message: An error occurred while processing the last
operation. Error code 80080005 - Server execution
failed. CAUSEThis problem may occur if you install Citrix MetaFrame 1.8
for Windows 2000 and use the drive remapping feature during the MetaFrame
installation.MORE INFORMATION When Citrix MetaFrame remaps the system drive, the
installation searches the registry to replace all occurrences of the current
system drive letter with the new remapped drive letter. However, the system
drive information in the COM+ Catalog is not changed. Also, the COM+ system
applications path of the Compensating Resource Manager log file (Crm.log) that
is used by the COM+ system application is not updated. When a COM+ system
application starts, the program tries to read the Crm.log file. Because the
system applications path is not updated, the COM+ application cannot find
Crm.log and shuts down after displaying an error message. Depending on which
additional programs are running on the computer, this can occur several times
per minute. This can also make it impossible to administer COM+ on the
computer. RESOLUTION To resolve this problem, you must remove and reinstall
Citrix MetaFrame without drive remapping. For more information about drive
mapping with Citrix MetaFrame, visit the following Citrix Web site: Microsoft
provides third-party contact information to help you find technical support.
This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.
WORKAROUND To work around this problem, follow these steps:
- Create a new drive partition, and then assign to it the
drive letter of the original system drive before Citrix was installed.
For example Citrix will typically change the C: drive to an M: drive.
If you do not have hard drive space available to make the new partition, you
may alternatively create a drive mapping to a network share. When mapping the
drive, assign to it the same drive letter as the original system drive, drive
C: in this example. - After the partition or drive mapping is created, create a
\WINNT folder on the new drive.
Create a \REGISTER subfolder within
the \WINNT folder. - Copy the contents of the \REGISTER folder from the Citrix
MetaFrame system drive (drive M: in this example) to the drive that you created
in step 1.
After you complete these steps, COM+ system applications should
start successfully as the applications will be able to locate the Crm.log
file. MORE INFORMATION
The third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.
Modification Type: | Major | Last Reviewed: | 4/18/2003 |
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Keywords: | kbprb kbRepair kbWFP w2000wfp KB280719 |
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