ENT2001: Type 3 Error Starting Entourage (280421)


The information in this article applies to:

  • Microsoft Entourage 2001 for Mac
This article was previously published under Q280421

SYMPTOMS

When you attempt to start Entourage, you may receive the following error message:
The application Microsoft Entourage has unexpectedly quit, because an error of type 3 occurred.

You should save your work in other open applications and restart your computer.

CAUSE

This issue can occur if the Entourage program file has been moved from its originally installed and registered folder location.

RESOLUTION

To resolve this issue, move the Entourage program file to the original folder. Entourage and the other programs in the Microsoft Office 2001 for Mac suite are installed to the following Macintosh path:

hard_disk:Microsoft Office 2001

MORE INFORMATION

The Office 2001 for Mac installer places the various files in specific locations so that the programs can initialize properly and work interactively. These locations are recorded in the PPC Registration database that is located in the Preferences folder in the Macintosh System Folder.

If you wish to create and use a convenience icon to start Entourage, create an alias of the program file, and then place the alias in the desired location. Aliases are characterized by the use of italic text in the labels and by the small arrow at the lower right of the icon.

To create an alias of the Entourage icon:
  1. Open the Microsoft Office 2001 folder.
  2. Click the Entourage icon once to select it.
  3. On the Finder File menu, click Make Alias.
  4. Move the alias to the desired location.
You can rename aliases without affecting the aliases' links to the program or file to which they are associated. To rename an alias:
  1. Click the alias label once. The text of the label is selected.
  2. Edit the text to change the label.
  3. Click somewhere away from the alias to complete the change.
Modification Type:MajorLast Reviewed:8/6/2002
Keywords:kberrmsg kbprb KB280421
©2002 Microsoft Corporation. All rights reserved.