Encarta: Cannot Print Image Colors Correctly or Unexpected Horizontal Lines Are Printed (280047)

The information in this article applies to:

Microsoft Encarta Africana 2000
Microsoft Encarta Africana, Third Edition
Microsoft Encarta Encyclopedia 2000
Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
Microsoft Encarta Encyclopedia Standard 2001 for Windows
Microsoft Encarta Interactive World Atlas 2001
Microsoft Encarta Reference Suite 2000
Microsoft Encarta Reference Suite 2001
Microsoft Encarta Interactive World Atlas 2000
Microsoft Encarta World English Dictionary 2001
Microsoft Encarta Encyclopedia 2000 Concise Edition
Microsoft Encarta Encyclopedia 2000 Deluxe Edition

This article was previously published under Q280047

SYMPTOMS

When you attempt to print from any of the products listed at the beginning of this article, the images may be printed as a series of horizontal lines or the colors may be distorted.

NOTE: Text may be printed correctly.

CAUSE

This behavior can occur if both of the following conditions are true:

You are attempting to print to a Canon BJC-3000 color printer.
Microsoft Windows is configured to use a High Color (16 bit) color palette.

RESOLUTION

To resolve this issue, configure Windows to use a different color palette:

Click Start, point to Settings, and then click Control Panel.
Double-click Display.
Click the Settings tab.
In the Colors or Color Palette box, click one of the following color palettes:
- 256 colors
- True Color (24 bit)
- True Color (32 bit)
Click OK.
Follow the instructions on the screen to change the color palette. If you are prompted to restart the computer, do so.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Minor	Last Reviewed:	3/23/2005
Keywords:	kb3rdparty kbHardware kbprb kbprint KB280047