Windows Media Server Unicast Service Ends Silently (279339)


The information in this article applies to:

  • Microsoft Windows Media Services 4.0
  • Microsoft Windows Media Services 4.1
This article was previously published under Q279339

SYMPTOMS

The Windows Media Server Unicast Service may end when streaming certain files. No errors messages are logged or presented.

CAUSE

If the packet duration is anything less than 1 millisecond, then the Windows Media Server Unicast Service will end with a "divide by 0" error message when converting the packet duration from nanoseconds to milliseconds.

A combination of small packet size and large MaxBitRate can result in packet duration less than 1 millisecond.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date      Time    Version      Size    File name    OS
   ------------------------------------------------------------------
   11/14/2000  17:28 4.1.0.3920    441,328  Nsum.exe   Windows 2000 
   11/14/2000  17:27 4.1.0.3858    440,816  Nsum.exe   Windows NT 4.0


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbprb kbQFE KB279339
©2004 Microsoft Corporation. All rights reserved.