OFF2001: Submenus Do Not Appear in Office 2001 with PICTify 1.5 Running (279235)


The information in this article applies to:

  • Microsoft Excel 2001 for Mac
  • Microsoft PowerPoint 2001 for Macintosh
  • Microsoft Word 2001 for Macintosh
This article was previously published under Q279235

SYMPTOMS

If PICTify 1.5 is installed and you try to access a submenu in one of the Office programs listed at the beginning of this article, the submenu does not appear.

The following are examples of submenus where this behavior occurs:
  • Send To (on the File menu)
  • Toolbars (on the View menu)
  • Break (on the Insert menu)
  • AutoText (on the Insert menu)
  • Picture (on the Insert menu)
  • HTML Object (on the Insert menu)
  • Macro (on the Tools menu)

CAUSE

This problem can occur if PICTify 1.5 is running when you attempt to work in an Office 2001 program.

RESOLUTION

To resolve this problem, remove or disable PICTify 1.5 from within the active Control Panel in the System folder.

STATUS

This problem occurs when you use Microsoft Office version 2001 and PICTify version 1.5.

MORE INFORMATION

For additional information about problems with menus or submenus, click the following article number to view the article in the Microsoft Knowledge Base:

288341 Menu or submenu appears dimmed or does not appear when selected in Office for Mac applications

For additional information about extension conflicts with Office 2001 for Mac, click the article number below to view the article in the Microsoft Knowledge Base:

273015 Summary of Known Third-Party Extension Conflicts with Office 2001 for the Mac

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:2/1/2005
Keywords:kbbug kbnofix KB279235
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