Wrong Error Message Received by Clients When Account Is Locked Out (279227)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
This article was previously published under Q279227

SYMPTOMS

When a Windows 2000 client tries to log on to a Windows 2000 domain that has an account lockout policy enabled and the user has provided enough bad passwords so that their account becomes locked, they may incorrectly receive the following error message:
Your account has been disabled. Please see your system administrator.
NOTE: Instead of the preceding error message, the following informational message should be generated:
Unable to log you on because your account has been locked out, please contact your administrator.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:
   Date         Time    Version        Size      File name
   -----------------------------------------------------------------
   4/27/2001   05:04p   5.0.2195.3554  501,520   Lsasrv.dll(56-bit)
   5/14/2001   09:41p   5.0.2195.3579  354,576   Advapi32.dll
   5/14/2001   09:37p   5.0.2195.3554  519,440   Instlsa5.dll
   5/14/2001   09:41p   5.0.2195.3606  142,608   Kdcsvc.dll
   5/14/2001   06:24p   5.0.2195.3606  209,008   Kerberos.dll
   4/27/2001   05:04p   5.0.2195.3554   69,456   Ksecdd.sys
   4/27/2001   05:04p   5.0.2195.3554  501,520   Lsasrv.dll
   4/27/2001   05:04p   5.0.2195.3554   33,552   Lsass.exe
   5/14/2001   09:41p   5.0.2195.3577  908,048   Ntdsa.dll
   5/14/2001   09:41p   5.0.2195.3578  382,736   Samsrv.dll
   4/5/2001    01:52p   5.0.2195.3458  128,784   Scecli.dll

STATUS

Microsoft has confirmed that this is a problem in Microsoft Windows 2000. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

Please note that this fix needs to be applied to both the client and the server.

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kberrmsg kbfix kbSecurity kbWin2000PreSP3Fix kbWin2000sp3fix KB279227
©2004 Microsoft Corporation. All rights reserved.