SMS: Remote Control Generates Access Violation When Selecting Help Within a Session (273825)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP1
  • Microsoft Systems Management Server 2.0 SP2
  • Microsoft Systems Management Server 2.0 SP3
This article was previously published under Q273825

SYMPTOMS

With Systems Management Server 2.0 (SMS), when remote controlling a workstation, an access violation (Drwatson.exe) may occur, which is caused by Remote.exe, and you may receive an error message similar to this one:
An application error has occurred and an application error log is generated.
Remote.exe
Exception: Access Violation (0xc0000005), Address: <Mem Address>

CAUSE

This problem can occur when you try to open SMS Help from the Quick Viewer window of the Remote Control session.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:1/14/2006
Keywords:kbBug kbnofix kbsms200preSP3 KB273825
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