Encarta 2000: Program Installs or Runs Slowly on a Computer with a Sony DVD-ROM Drive (273500)
The information in this article applies to:
- Microsoft Encarta Africana 2000
- Microsoft Encarta Encyclopedia 2000
- Microsoft Encarta Reference Suite 2000
- Microsoft Encarta Interactive World Atlas 2000
- Microsoft Encarta World English Dictionary
- Microsoft Works Suite 2000
- Microsoft Encarta Encyclopedia 2000 Concise Edition
- Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q273500 SYMPTOMS
When you use any of the Microsoft Encarta 2000 programs listed at the beginning of this article, you may experience the following symptoms:
- The program may install more slowly than expected.
- The program may run more slowly than expected and may appear to stop responding (hang).
- When you use Encarta World Atlas, the Map section may not build on the screen.
CAUSE
This behavior can occur if you have a Sony DVD-ROM drive installed in your computer and either one of the following video adapters:
- ATI Rage IIc
- STB Sprint 32 PCI
RESOLUTION
To resolve this issue, either replace the video adapter or replace the DVD-ROM drive.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATIONThe third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
| Modification Type: | Minor | Last Reviewed: | 8/18/2005 |
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| Keywords: | kbprb kbsetup KB273500 |
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