Error 1069 Starting an Exchange Service (271920)

SYMPTOMS

When you attempt to start an Exchange service, the following error message may be displayed:

Could not start the Microsoft Exchange service_name on server_name
Error 1069: The service did not start due to logon failure.

The following error messages may be logged in the application event log:

Event Type: Error
Event Source: MSExchangeSA
Event Category: General
Event ID: 1005
Date: 8/21/2000
Time: 12:35:22 PM
User: N/A
Computer: EXCHANGE2000
Description:
Unexpected error Access is denied. ID no: 00000005 Microsoft Exchange System Attendant occurred.

For more information, click http://search.support.microsoft.com/search/?adv=1.

Event Type: Error
Event Source: MSExchangeSA
Event Category: General
Event ID: 9149
Date: 8/21/2000
Time: 12:35:20 PM
User: N/A
Computer: EXCHANGE2000
Description:
Microsoft Exchange System Attendant failed to start Exchange server 'EXCHANGE2000'. Error code '0x5'.

For more information, click http://search.support.microsoft.com/search/?adv=1.

CAUSE

This issue can occur if the service is configured to use a domain account such as the Microsoft Exchange Server 5.5 service account instead of the local system account.

The Exchange services require that the local system account be used.

RESOLUTION

To resolve this issue, ensure that the local system account is being used:

Under the Computer Management console tree, open the Services and Applications node.
Open Services, and then click the appropriate Exchange services.
For each service, right-click the service, and then click Properties to open the properties of each service.
Click the Log on tab and ensure that the local system account is selected.

MORE INFORMATION

For additional information about the LocalSystem account and the Exchange 2000 Server services, click the article number below to view the article in the Microsoft Knowledge Base:

239762 XADM: Exchange 2000 Services Run Under LocalSystem