Start Menu Does Not Respond When You Log On to a Domain (271735)

RESOLUTION

To work around this problem, use any of the following methods:

NOTE: You must be a domain administrator to use any of these methods.

• Verify that the Start Menu folder has been redirected to a computer which is available and online.
• If the target computer is online but has been started on a different partition, the target Start Menu folder may still be available. However, it might not be a shared folder. To work around this issue, create a shared target folder with the same folder name, and then verify that domain users have read-access privileges to that share.
• If the target folder no longer exists, create a new folder with the same folder name, and verify that domain users have read-access privileges to that share.
• Log on using a domain administrator account that does not experience this problem, and then either disable the group policy or redirect the Start Menu folder to a target share that is accessible.

IMPORTANT: To prevent unauthorized users from using the Task Manager to access computers that experience this problem, instruct unauthorized users to log off their computers until the problem is corrected. To log off, press CTRL+ALT+DELETE, and then click Log Off.