Cannot Use PPP Over ATM to Connect After First Call Is Closed (271701)


The information in this article applies to:

  • Microsoft Windows 98 Second Edition
  • Microsoft Windows Millennium Edition
This article was previously published under Q271701
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

After you make an initial Dial-Up Networking connection on an Asynchronous Transfer Mode (ATM) adapter and then end the connection, additional attempts to connect may not work, and you may receive the following error message:
Error 602: The modem is being used by another Dial-Up Networking connection or another program. Disconnect the other connection or close the program, and then try again.

CAUSE

This problem can occur because when the Point-to-Point Protocol (PPP) connection is terminated, the local portion of the virtual circuit is not closed.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date        Time    Version      Size   File name   Operating system
   ---------------------------------------------------------------------
   10/06/2000  06:22p  4.10.0.2223  21,040 Pppatm.sys  Windows 98 Second
                                                       Edition
   10/06/2000  06:42p  4.90.0.3001  21,168 Pppatm.sys  Windows Millennium
                                                       Edition

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Modification Type:MajorLast Reviewed:8/8/2006
Keywords:kbHotfixServer kbQFE kbenv kberrmsg kbfix kbprb kbQFE KB271701
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