Microsoft Reader: Cannot Read an eBook That You Purchased Online (271271)
The information in this article applies to:
- Microsoft Reader for the Pocket PC 1.0
This article was previously published under Q271271 SYMPTOMS
When you open an eBook that you purchased online in Microsoft Reader for
the Pocket PC, you may experience either of the following symptoms:
- You can view the title page, but all other pages are blank.
- You receive an invalid format error message when you attempt to read
beyond the first page.
You may also see an error message similar to the following:
The following error occured. 0x80004005 (-2147467259) OKAY - fatal error occured.
CAUSE
This issue occurs because Microsoft Reader for the Pocket PC does not
support the latest security technology for eBooks. The latest security
innovations prevent eBook piracy, and require server-based activation.
At this time, only Microsoft Reader version 1.5 for desktop and laptop
computers supports the latest security technology for eBooks.
RESOLUTION
To resolve this issue, obtain a software update for Microsoft Reader for
the Pocket PC when a software update becomes available from Microsoft.
For information about software that is available for the Pocket PC, visit
the following Microsoft Web site:
STATUSMicrosoft has confirmed that this is a problem in Microsoft Reader for the Pocket PC, version 1.0.
Modification Type: | Major | Last Reviewed: | 5/11/2001 |
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Keywords: | kbdisplay kberrmsg kbprb KB271271 |
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