Encarta 2001: Screen Flashes When You Play Video Clip (270775)


The information in this article applies to:

  • Microsoft Encarta Africana, Third Edition
  • Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
  • Microsoft Encarta Encyclopedia Standard 2001 for Windows
  • Microsoft Encarta Reference Suite 2001
This article was previously published under Q270775

SYMPTOMS

When you play a video clip in any of the programs listed at the beginning of this article, the screen may flash while the video clip is playing.

CAUSE

This behavior can occur if a video adapter that is based on the Mpact video chip set is installed in your computer.

RESOLUTION

To work around this issue, reduce the graphics hardware acceleration:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. On the Performance tab, click Graphics.
  4. Move the Hardware acceleration slider until it is one notch to the right of None (the Basic acceleration setting).
  5. Click OK, and then click Close.
  6. When you are prompted to restart your computer, do so.

    If you are unable to restart your computer successfully:

    1. Press and hold down the CTRL key when you see the Starting Windows 98 message (in Microsoft Windows 98) or press F8 when you see the Starting Windows 95 message (in Microsoft Windows 95) on the screen.
    2. Select Safe Mode from the Startup menu.
    3. Repeat steps 1 through 6 to restore your original graphics hardware acceleration setting.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:11/24/2003
Keywords:kbdisplay kbenv kbgraphic kbprb KB270775
©2003 Microsoft Corporation. All rights reserved.