You receive the "This program has performed an illegal operation and will be shut down" error message when you start MapPoint or Streets and Trips (269789)

The information in this article applies to:

Microsoft Autoroute 2006 English (United Kingdom)
Microsoft MapPoint 2006 Standard Edition
Microsoft MapPoint 2004 North American Maps
Microsoft MapPoint 2002
Microsoft MapPoint 2001
Microsoft Streets & Trips 2005
Microsoft Streets & Trips 2004
Microsoft Streets and Trips 2003
Microsoft Streets & Trips 2002
Microsoft Streets and Trips 2001

This article was previously published under Q269789

SYMPTOMS

When you start one of the programs listed in the "Applies to" section, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists please contact your program vendor.

If you click Details, you receive an error message that is similar to the following:

Streets caused a general protection fault in module Kernel32.dll.

CAUSE

This issue may occur if the following conditions are true:

A NeoMagic video adapter is installed in the computer.
The video BIOS for the video adapter is outdated.
The video driver for the video adapter is outdated.

RESOLUTION

To resolve this issue, download and install the latest versions of the video BIOS and the video driver for your video adapter. To do this, visit the following NeoMagic Web site:

http://www.neomagic.com Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Minor	Last Reviewed:	4/19/2006
Keywords:	kb3rdparty kbdisplay kberrmsg kbprb KB269789