Visio2000: After the Setup Program Restarts Your Computer, Setup May Not Finish the Installation (269394)


The information in this article applies to:

  • Microsoft Visio 2000 Standard Edition
  • Microsoft Visio 2000 Professional Edition
  • Microsoft Visio 2000 Technical Edition
  • Microsoft Visio 2000 Enterprise Edition
This article was previously published under Q269394

SYMPTOMS

After the Setup program updates your system files and restarts your computer, your computer will try to run the Setup program again. If your computer cannot find this program, the installation quits.

CAUSE

Your computer may not be able to find the Setup program if any one of the following conditions is true:
  • Your CD-ROM drive was mapped to a different drive letter than it was when you started the installation. (This can happen, for example, if you plug in a ZIP drive while your computer is restarting.)
  • You were installing over a network but did not log on after restarting.
  • You were installing over a network and logged back on as a different user.
  • Your CD-ROM drive did not start up fast enough.
  • Your networking subsystem did not start up fast enough.

RESOLUTION

To work around this problem, run the Mssup.exe program from your Visio 2000 CD.

To run the Mssup.exe program:
  1. Open the Install folder on the Visio 2000 CD.
  2. Double-click the Mssup.exe program.
Modification Type:MajorLast Reviewed:10/22/2000
Keywords:KB269394
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