XADM: Exchange Server 5.5 Installation Stops with Error ID C103798a (269248)

The information in this article applies to:

Microsoft Exchange Server 5.5

This article was previously published under Q269248

SYMPTOMS

When you attempt to install Exchange Server 5.5 or an Exchange Server 5.5 service pack on a Hewlett-Packard computer, Setup may stop and the following error message may appear:

Processing file path\server.ins at or near line 153.
An internal component has failed.
Id No. C103798a

CAUSE

This behavior can occur when you attempt to install Exchange Server 5.5 or an Exchange service pack on a Hewlett-Packard computer that is running Simple Network Management Protocol (SNMP) service. SNMP locks open the PREf009a.dat file or the PREF009f.dat file and stops the installation.

RESOLUTION

To resolve this behavior, stop the SNMP service before you install Exchange Server 5.5 or an Exchange Server 5.5 service pack, and then restart the SNMP service after the installation is complete.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

251181 XADM: Lodctr Dsactrs.ini Error with Service Pack Upgrade

Modification Type:	Minor	Last Reviewed:	4/21/2005
Keywords:	kb3rdparty kbnetwork kbprb kbsetup KB269248