Fax Service Is Missing After Upgrade from Windows NT Workstation 4.0 with MS Fax Installed (269107)


The information in this article applies to:

  • Microsoft Windows 2000 Professional
This article was previously published under Q269107

SYMPTOMS

After you upgrade to Microsoft Windows 2000 Professional from Microsoft Windows NT Workstation 4.0 with the MS Fax Service installed, the Windows 2000 Fax Service may be missing. All of the files for the MS Fax Service are present, and the registry entries for the MS Fax Service are present at the following registry locations:
HKEY_LOCAL_MACHINE\Software\Microsoft\Fax
HKEY_CURRENT_USER\Software\Microsoft\Fax

However, there is no fax service listed under Services in Control Panel, and no fax service is listed at the following registry location:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

RESOLUTION

To resolve this issue, manually install the fax service, using the Service Control utility (sc.exe) from the Windows 2000 Resource Kit.

NOTE: Service Control (sc.exe) is a command line utility that allows you to query, start or stop, and install or remove services locally or remotely.

MORE INFORMATION

  1. Verify that you have the resource kit installed, and that the directory where the resource kit is installed is listed in the system variables path.
  2. Start a command prompt and type the following line exactly as it appears here:

    sc create fax binpath= c:\winnt\system32\faxsvc.exe Displayname= "Fax Service"
  3. In Windows Explorer, right-click My Computer and select Manage.
  4. Click Services and Applications, and then click Services.
  5. In the right-hand pane of the Computer Management window, double-click Fax Service.
  6. On the Log On tab, select Allow service to interact with desktop and then click OK.
  7. Right-click the Fax Service entry, and then select start.
Modification Type:MajorLast Reviewed:10/3/2003
Keywords:kbprb KB269107
©2003 Microsoft Corporation. All rights reserved.