XADM: Unable to Log on to the Exchange Server Information Store Using GWClient (268985)

SYMPTOMS

When you use the GWClient utility to open a mailbox, you may receive the following error message:

The attempt to log on to the Microsoft Exchange Server computer has failed. Component: Microsoft Exchange Server Information Store.

CAUSE

This issue occurs because the private information store you are attempting to connect to is configured to look at a different public folder server, and not itself. This behavior can occur on Bridgehead servers that do not contain a Pub.edb file.

RESOLUTION

To resolve this issue, change the private information store to use itself as the public folder server. To do this, follow these steps:

Open the Microsoft Exchange Server Administrator Program and connect to the server that the GWClient is connecting to.
Right-click the private information store on the server you are connected to, and click Properties.
Click the General tab, in the Public folder server box, enter the server you are working on, and then click OK.

You can now use the GWClient utility to open the mailbox.

NOTE: If the server does not have a pub.edb file, you must add one.

MORE INFORMATION

Mdbvu32.exe is a MAPI utility designed to view MAPI messages and folders, and their properties.

For additional information about Mdbvu32.exe, click the article number below to view the article in the Microsoft Knowledge Base:

250338 XADM: Mdbvu32 Enhancements for Viewing and Managing Rules Messages