Event ID 7024 Appears in Event Log on Terminal Server (268602)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition
This article was previously published under Q268602

SYMPTOMS

When you try to connect to Windows NT Server version 4.0, Terminal Server Edition from a client computer, the following error message may appear
The client could not connect to Terminal Server. The server may be too busy. Please try connecting later.
You may notice that the Terminal Server Licensing service is stopped and cannot be started. After you attempt to restart the service, you may also find two entries in the Event Viewer:
Source: Service Control Manager Event ID: 7024 Description: The Terminal Server Licensing service terminated with service-specific error 3221225489 (or 2148270091).

-and-

Source: TermServLicensing Event ID: 13 Description: The description for Event ID ( 13 ) in Source (TermServLicensing) could not be found. It contains the following insertion string(s): Can't initialize Cryptographic - error code 0x80090006.

CAUSE

This behavior can occur when you install Internet Explorer 4.x, because there are changes to the registry that are incompatible with Terminal Server.

RESOLUTION

To resolve this behavior, remove Internet Explorer 4.0 and then upgrade to the latest version.

MORE INFORMATION

When you install Internet Explorer 4.x, the following two processes occur:
  1. File copying
  2. Registry setting
While the program installs, the setup program checks the versions of the program files to be copied and compares them with the files located on the computer. This occurs so the newer files may install on the computer.

In this case, the setup program tried to copy a file named Rsabase.dll to the System32 folder. When the setup program determines that the file located in the folder is newer (5.0.1877.2) than the one to be copied (5.0.1651.1), it leaves the original file. This registry entry holds the file signature for the older version of the file causing the behavior.
Modification Type:MinorLast Reviewed:7/15/2004
Keywords:kbprb KB268602
©2004 Microsoft Corporation. All rights reserved.