XADM: Directory Service Does Not Start and Event ID 1002 Is Logged After You Take Exchange Server Offline (268577)


The information in this article applies to:

  • Microsoft Exchange Server 4.0
This article was previously published under Q268577

SYMPTOMS

If you take a computer that is running Exchange Server 4.0 offline to replace the Ethernet card with an Fiber Distributed Data Interface (FDDI) card, and the WINS server stops responding, when you restart WINS and the Exchange Server computer, the directory service in Exchange Server may not start. The following event ID message may be logged in Microsoft Windows NT Event Viewer:

Event ID: 1002
Source: MSExchangeDS
Category: Internal Processing
Type: Error
Description: The Microsoft Exchange server database (EDB) could not be initialized and returned error -550 unrecoverable error, the directory cannot continue.

RESOLUTION

To resolve this behavior:
  1. Stop all Exchange Server services.
  2. Restore the directory service database from a tape backup.
  3. Restart all Exchange Server services.
Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kberrmsg kbprb KB268577
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