OFF2000: Cannot Insert Graphic Image from Novell Server When Path Has Multiple Long Folder Names (268560)
The information in this article applies to:
- Microsoft Excel 2000
- Microsoft PowerPoint 2000
- Microsoft Word 2000
- the operating system: Microsoft Windows 98
This article was previously published under Q268560 SYMPTOMS
When you try to insert a graphic image into a Microsoft Excel worksheet, a Microsoft PowerPoint presentation, or a Microsoft Word document, you receive the following error message:
An error occurred while importing this file: drive:\folder name\folder name\folder name\folder name\file name CAUSE
This problem occurs if the following are all true:
- You are running Microsoft Office 2000 on Microsoft Windows 98.
- The graphic image that you are trying to insert resides on a Novell NetWare network server.
- The universal naming convention (UNC) path to the graphic file includes two or more folder names that are long names (more than eight characters).
- The graphic image is in one of the following formats:
- Windows bitmap (BMP)
- CorelDRAW files (CDR)
- Computer Graphics Metafiles (CGM)
- Enhanced Metafiles (EMF)
- Encapsulated PostScript (EPS)
- FlashPix (FPX)
- Graphics Interchange Format (GIF)
- Joint Photographic Experts Group (JPEG)
- PC Paintbrush (PCX)
- Portable Network Graphic (PNG)
- Tag Image File Format (TIFF)
- WordPerfect Graphic Filter (WPG)
An example of a UNC path that is a long name for the server name and the share name is the following:
\\myservernameistoolong\mysharenameistoolong
RESOLUTION
To resolved this problem, install the Windows 98 fix documented in the following Microsoft Knowledge Base article:
272137 GetShortPathName() Does Not Work When It Is Passed a Long File Name from A Novell NetWare Server
WORKAROUND
To work around this problem, do one of the following.
Workaround 1
Move the graphic image to the workstation.
Workaround 2
Change the directory structure, so that only one of the folders has a name that is longer than eight characters.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type: | Minor | Last Reviewed: | 1/28/2005 |
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Keywords: | kbbug kbfix kbQFE KB268560 |
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