Works: Works Installation Does Not Complete (268543)


The information in this article applies to:

  • Microsoft Works 6
  • Microsoft Works 7.0
  • Microsoft Works Suite 2001
This article was previously published under Q268543

SYMPTOMS

When you try to install Microsoft Works or Microsoft Works Suite, the installation process may not complete.

CAUSE

This issue may occur if you are using real mode (16-bit) drivers with your CD-ROM drive. Works uses file names longer than eight characters, and real mode drivers cannot recognize file names longer than eight characters.

RESOLUTION

To resolve this issue, replace the real mode drivers with protected mode (32-bit) drivers.

Contact the manufacturer of your computer or CD-ROM drive to determine if protected mode drivers are available for your CD-ROM drive.

For information about how to contact your CD-ROM drive manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

MORE INFORMATION

Microsoft Works file names can be up to 255 characters in length.

If your computer is using real mode drivers, entries for the device are included in the Config.sys file of the root folder. To view the Config.sys file, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type the following line, and then click OK:

    notepad c:\config.sys

Modification Type:MajorLast Reviewed:9/11/2003
Keywords:kb3rdparty kbbug kbpending kbpolicy KB268543
©2003 Microsoft Corporation. All rights reserved.