Streets & Trips 2000: Blank Page or Printer Stops Resonding (Hangs) When You Print Map and Directions (268328)


The information in this article applies to:

  • Microsoft Expedia Streets and Trips 2000
This article was previously published under Q268328

SYMPTOMS

When you print a the map and directions for a route that you created in Microsoft Expedia Streets and Trips 2000, the directions are printed, but when the printer prints the map, you may experience one of the following symptoms:
  • The printer may print a blank page instead of the map.
  • The printer may stop responding (hang).
If you print the directions and the map separately, the directions and the map are printed successfully.

CAUSE

This behavior can occur if the following conditions are true:
  • You run Streets and Trips 2000 on a Microsoft Windows 98-based computer.
  • The Unidrv.dll file on the computer is missing or damaged.

RESOLUTION

To resolve this issue, reinstall the Unidrv.dll file from the Microsoft Windows 98 CD-ROM:
  1. Insert the Windows 98 CD-ROM into your CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent the CD-ROM from starting automatically.
  2. Click Start, and then click Run.
  3. In the Open box, type sfc.exe, and then click OK.
  4. Click Extract one file from installation disk.
  5. In the Specify the system file you would like to restore box, type unidrv.dll, and then click Start.
  6. In the Restore From box, click the CD-ROM drive that contains the Windows 98 CD-ROM.
  7. In the Save File In box, type the following line, and then click OK

    drive:\windows\system

    where drive is the drive letter of the hard disk on which Windows is installed.
Modification Type:MajorLast Reviewed:8/6/2002
Keywords:kbprb kbprint KB268328
©2002 Microsoft Corporation. All rights reserved.