NetBEUI Is Unable to Restore Network Connections When Returning From Hibernation or Standby Mode (267643)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q267643
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you try to connect to a network resource after your computer returns from Hibernation mode or Standby mode, you may receive the following error message:
\\computer name\share name is not accessible.

Windows cannot find the computer or share name. Make sure the computer or share name is valid and that you are connected to the network, and then try again.

For more information, click Help.

CAUSE

This problem can occur if Microsoft NetBEUI is the only network transport protocol that is installed on your computer. The NetBEUI network transport protocol is not power-management compliant. When the computer returns from Hibernation mode or Standby mode, the NetBEUI protocol is unable to restore your network connections.

RESOLUTION

To work around this problem, use the appropriate method:

NetBEUI as the Only Network Protocol

If you want to use NetBEUI as your only network protocol, you must restart the computer to restore your network connections.

Install Transport Control Protocol/Internet Protocol (TCP/IP) on Each Networked Computer

Install and configure TCP/IP on each of your networked computers:
  1. Click Start, point to Settings, and then click Control Panel, and then double-click Network.
  2. Click the Configuration tab, and then click Add.
  3. Click Protocol, and then click Add.
  4. Under Manufacturers, click Microsoft. Under Network Protocols, click TCP/IP, and then click OK.
  5. In the Network Components box, click TCP/IP, and then click Properties.

    NOTE: If more than one TCP/IP entry is listed, click TCP/IP my network adapter name.
  6. In the TCP/IP Properties box, click the IP Address tab, and then click Specify an IP address.
  7. In the IP Address box, type 192.168.0.1.

    NOTE: For each subsequent computer that you connect to your network, you must specify a unique IP address. Use 192.168.0.2 as the IP address for the second computer, 192.168.0.3 for the third computer, and so on.
  8. In the Subnet Mask box, type 255.255.255.0, then click OK.
  9. Click OK, and then follow the instructions on the screen to restart your computer.
  10. Repeat the preceding steps to install and configure TCP/IP on the second computer.

    NOTE: You must select a unique IP address for the second computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:8/8/2006
Keywords:kberrmsg kbnetwork kbprb KB267643
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