Error Message Appears After Installation of pcAnywhere (266786)


The information in this article applies to:

  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q266786

SYMPTOMS

After installing the pcAnywhere program by Symantec, you may receive the following error message:
An error occurred while Windows was working with the control panel file
c:\winnt\system32\desk.cpl

CAUSE

This behavior can occur because of a conflict between the video drivers that the computer uses and the drivers that pcAnywhere uses. This conflict usually occurs with the Awvideo.dll file.

WORKAROUND

To work around this behavior, prevent the Awvideo.dll file from loading, and then reinstall the driver that reloads the video driver.

MORE INFORMATION

  1. Rename the Awvideo.dll file.
  2. Install the correct video driver.
  3. Rename the Awvideo.dll file back to its original name.
If a "blue-screen" error message appears, you may need to refer to the following article in the Microsoft Knowledge Base:

176989 Stop: C0000143 Caused by pcAnywhere



The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:8/8/2001
Keywords:kbprb KB266786
©2002 Microsoft Corporation. All rights reserved.