Encarta: How to Use the Repair Feature in Encarta (266530)


The information in this article applies to:

  • Microsoft Encarta Africana, Third Edition
  • Microsoft Encarta Encyclopedia Deluxe 2002 1.0
  • Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
  • Microsoft Encarta Encyclopedia Standard 2002 1.0
  • Microsoft Encarta Encyclopedia Standard 2001 for Windows
  • Microsoft Encarta Reference Library 2002 1.0
  • Microsoft Encarta Reference Suite 2001
  • Microsoft Encarta World English Dictionary 2001
This article was previously published under Q266530

SUMMARY

This article describes how to use the repair feature that is included with the programs listed at the beginning of this article.

MORE INFORMATION

The repair feature can resolve many Microsoft Encarta installation issues.

If you are experiencing problems with Encarta, Microsoft recommends that you attempt to use the repair feature before you uninstall and reinstall the Encarta program.

To use the repair feature:
  1. Close all programs that are running on your computer. To do this, follow these steps.
    1. Close all running programs that show up in your taskbar.
    2. Press CTRL+ALT+DELETE. This will open the Close Program window.
    3. Highlight each program that needs to be closed.
    4. Click End Task to close every task except Explorer and Systray (which are components of Windows 95/98/ME).
    5. Repeat steps b-c until all unnecessary tasks have closed.
  2. Click Start, point to Settings, and then click Control Panel.
  3. Double-click Add/Remove Programs.
  4. Click the Microsoft Encarta program that you want to repair, and then click Add/Remove.
  5. Click Next.
  6. Click Repair, and then click Next.
  7. Click Install.
  8. Follow the instructions on the screen, and then restart the computer.
Modification Type:MajorLast Reviewed:11/24/2003
Keywords:kbenv kbhowto kbsetup KB266530
©2003 Microsoft Corporation. All rights reserved.