Windows 9x Clients Hang When Remote Control Agent Is Installed (266232)
The information in this article applies to:
- Microsoft Systems Management Server 2.0
- Microsoft Systems Management Server 2.0 SP1
- Microsoft Systems Management Server 2.0 SP2
- Microsoft Systems Management Server 2.0 SP3
This article was previously published under Q266232 SYMPTOMS On some Microsoft Windows 9 x-based clients, when you install the Remote Control agent, the
computer may stop responding (hang) while displaying low-resource error
messages. While the computer hangs, a background process named Winoldap runs.
When this issue occurs, the Remctrl.log file contains the following text:
Performing a INSTALL type installation
Starting
install.log
Successfully notified SMS that installation has not
completed.
Remote Control Installation starting.
Looking for
conflicting products on a Windows 9X system
Installing SMS Remote Control
on Windows 95.
Installing Windows 95 Remote Control Files.
Checking
the client machine type. NOTE: This error message is an example from a computer running Windows
95. Error messages may differ between operating systems. RESOLUTIONService Pack Information To resolve this problem, obtain
the latest service pack for Microsoft Systems Management Server 2.0. For
additional information, click the following article number to view the article
in the Microsoft Knowledge Base: 288239How to Obtain the Latest Systems Management Server 2.0 Service Pack Hotfix Information To resolve this problem for English-based clients, obtain the
latest service pack for Systems Management Server version 2.0. To resolve this
problem for International clients, obtain the latest service pack or obtain the
Systems Management Server version 2.0 Service Pack 4 (SP4) Hotfix Rollup
package (HRP).
For additional information, click the article number below
to view the article in the Microsoft Knowledge Base: 323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package
WORKAROUND To work around this issue, use any of the following
methods:
- Quit the Winoldap process:
- On the client, press CTRL+ALT+DELETE to open the Close Program dialog box.
- Click Winoldap, and then click End Task.
- Reboot the client computer. The Remote Control agent
should be installed properly after the client restarts.
- You can work around this problem by disabling the Remote
Tools Client agent on the entire site.
STATUSMicrosoft has
confirmed that this is a problem in the Microsoft products that are listed at
the beginning of this article.
This problem was first corrected in Microsoft Systems
Management Server 2.0 Service Pack 5.MORE INFORMATIONWARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.
When the client hangs, Remctrl.exe is attempting to
determine the computer type. This detection is necessary so that Remctrl.exe
can determine if the Nec-PC98 components need to be installed. The Pcdetect
code first attempts to read a SetupMachineType registry value (from HKEY_LOCAL_MACHINE\ENUM\ROOT\*PNP0C01\0000) to determine the computer type. If this process does not
succeed, Remctrl.exe loads a real-mode program (Pcddos.exe) to perform the
computer-type detection.
To force LSM to perform a polling cycle
when the LSM thread or Systems Management Server Executive service is stopped
and restarted, set the following registry value to 0 (zero):
HKEY_LOCAL_MACHINE\Software\Microsoft\SMS\Components\SMS_NT_LOGON_SERVER_MANAGER\Last Update Cycle
| Modification Type: | Minor | Last Reviewed: | 4/14/2006 |
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| Keywords: | kbQFE kbHotfixServer kbSMS200preSP5fix kbHardware _IK964 kbBug kbClient kbfix kbHelpDesk kbinterop kbRemoteProg kbsms120bug kbsms200bug KB266232 |
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